Issuing Alerts

What is an Alert?

Alerts are a way to notify a student's care team that they may be at risk for a variety of reasons.  Issuing an alert will generate an email notification to the appropriate member of the student's care team (Academic Advisor, Career Advisor, Director of Student Affairs) and, depending on the reason for the alert, may create a case in that student's profile.

 

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How Can I Issue an Alert?

Alerts can be issued from multiple areas in HiveConnect, including from the staff or professor home page and the student's profile page.

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Issuing an Alert from the Home Page

You may issue an alert from the staff or professor home page by selecting "Issue an Alert" from the Actions menu on the right-hand side of the page under the HiveConnect logo.

Shows the location of the "issue and Alert" link in the actions menu.


Clicking on the "Issue an Alert" link will open a new box where you will search for the student for whom you want to issue the alert, select an alert reason (and associated course if applicable) and enter additional comments. 

Shows the pop-up box for entering the student and alert information.

 

Alert selection box with reason menu showing.


Once you select a reason for the alert, a list of actions that will be taken when the alert is submitted.

​​​​​​Issue Alert box with case workflow at bottom.

Issuing an Alert from the Student Profile

The process of issuing an alert from the student's profile is similar, the main difference being that after clicking the "issue and alert" link in the Options menu on the right-hand side of the page, the pop-up Issue Alert box will already have the student's name populated.

Issue alert box with student name already populated

Viewing Alerts

There are two ways to view alerts in HiveConnect, the student profile or the Professor home page.

Professor Home Page

Faculty, once you have issued an alert you will see it listed on the Professor home page under "My Issued Alerts".

Shows "my issued alerts" list on the home page.

Student Profile

In the student profile, alerts may be viewed in the menu on the right-hand side of the page.  Both alerts and open cases will be displayed.

Shows staff alerts menu on the student profile.

 

Additional help resources may be found in the Navigate Help Center by clicking the question mark at the top right corner of the page and selecting "Help Center" from the pop-up menu. You may also email hiveconnect@baker.edu
 

arrow pointing to question mark to reach help center Arrow pointing to the help center link on the pop-up menu

    

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Details

Article ID: 159099
Created
Tue 11/21/23 9:25 AM
Modified
Tue 1/9/24 11:17 AM