Baker College Formal Complaint Policies

Student Complaint Policy

As a student, you have the right to file formal complaints about College matters if you believe your rights have been violated.  The following are considered formal student complaints: grade disputes, equal opportunity complaints, Americans with Disabilities Act complaints, and harassment complaints.  Please see the Student Handbook for more information about specific policy and complaint procedures.

Additionally, students may complete the online Formal Complaint Form to submit a complaint.  To be considered a "formal student complaint," the information you submit must present full details, including any relevant documentation, dates, locations, and witnesses, as appropriate. Additionally, you should provide the resolution you are seeking for your complaint.  Within 10 business days after receiving the formal complaint, the College will outline the steps that will be followed to resolve the issue.

Grievance Procedure for Complaints

If any person believes that Baker College has inadequately applied the principles and/or regulations of the Title VI of the Civil Rights Act of 1964, Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 (ADA), or the Americans with Disabilities Act Amendments Act of 2008 (ADAAA), he/she may submit a complaint using the following process:

The person who believes he/she has a valid basis for grievance shall discuss the grievance informally and on a verbal basis with the campus Director of Student Affairs, who shall function as the designated campus EEO/AA/ADA Officer.* The campus Director of Student Affairs shall in turn investigate the complaint and reply with an answer to the complainant. He/she may initiate formal procedures according to the following steps:

STEP 1
A written statement of the grievance (signed by the complainant) shall be submitted to the campus Director of Student Affairs within five business days of receipt of a response to the informal complaint. The campus Director of Student Affairs shall further investigate the matters raised in the grievance and reply in writing to the complainant within five business days.

STEP 2
If the complainant wishes to appeal the decision of the campus Director of Student Affairs, he/she may submit a signed statement of appeal to the campus director within five business days of receipt of the response of the campus Director of Student Affairs response. The campus director shall meet with all parties involved, formulate a conclusion, and respond in writing to the complainant within ten business days.

*The campus Director of Student Affairs will provide a copy of the College’s grievance procedure and investigate all complaints in accordance with this procedure on request. A copy of each of the acts and regulations on which this notice is based may be found in the campuses’ academic/advising office.

Additional Options

Pursuant to the state authorization provision of the Program Integrity Regulations (34 C.F.R. 668.43) established by the Department of Education on October 29, 2010, the following contact information is provided for filing complaints that remain unresolved after engaging in Student Complaint Policy.