What is an Alert?

Alerts are a way to notify a student's care team that they may be at risk for a variety of reasons.  Issuing an alert will generate an email notification to the appropriate member of the student's care team (Academic Advisor, Career Advisor, Director of Student Affairs) and, depending on the reason for the alert, may create a case in that student's profile.

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How Can I Issue an Alert?

Alerts can be issued from multiple areas in HiveConnect, including from the staff or professor home page and the student's profile page.

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Issuing an Alert from the Home Page

You may issue an alert from the staff or professor home page by selecting "Issue an Alert" from the Actions menu on the right-hand side of the page under the HiveConnect logo.

Clicking on the "Issue an Alert" link will open a new box where you will search for the student for whom you want to issue the alert, select an alert reason (and associated course if applicable) and enter additional comments. 

Once you select a reason for the alert, a list of actions that will be taken when the alert is submitted.

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Issuing an Alert from the Student Profile

The process of issuing an alert from the student's profile is similar, the main difference being that after clicking the "issue and alert" link in the Options menu on the right-hand side of the page, the pop-up Issue Alert box will already have the student's name populated.

Viewing Alerts

There are two ways to view alerts in HiveConnect, the student profile or the Professor home page.

Professor Home Page

Faculty, once you have issued an alert you will see it listed on the Professor home page under "My Issued Alerts".

Student Profile

In the student profile, alerts may be viewed in the menu on the right-hand side of the page.  Both alerts and open cases will be displayed.

Additional help resources may be found in the Navigate Help Center by clicking the question mark at the top right corner of the page and selecting "Help Center" from the pop-up menu. You may also email hiveconnect@baker.edu
 

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