Xmedius eFax Training

Baker College uses Xmedius Fax to send and receive electronic faxes. Access requires an approved Xmedius Fax account.

Table of Contents

• About Xmedius Fax
• Sign in to Xmedius Fax
• Send a fax
• Receive a fax
• Forward a fax
• Frequently asked questions

About Xmedius Fax

Xmedius Fax allows approved users to:

• Send PDF documents to supported fax numbers.
• Receive incoming fax notifications by email.
• Manage fax contacts in address books.
• View the history and status of incoming and outgoing faxes through the Xmedius Fax portal.

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Sign in to Xmedius Fax

1. Open the Baker College Xmedius Fax portal.
2. Select Login.
3. Complete the Baker College single sign-on process.

Screenshot: Xmedius Fax portal welcome page with the Baker College account and Login button.

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Send a fax

1. Sign in to the Xmedius Fax portal.
2. Select New Fax.
3. Enter the destination fax number.
4. Select Browse, and then attach the PDF document you want to send.
5. Select Preview to review how the fax will appear to the recipient.
6. Select Submit to send the fax. If prompted, choose whether to add the recipient to your contacts.
7. Check Outgoing Queue to monitor the fax status. Fax progress notifications are also sent by email.
8. To manage your contacts, select your name in the upper-right corner, and then select Xmedius Fax Contacts.

Screenshot: Xmedius Fax New Fax page with destination, attachment, preview, and queue controls highlighted.

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Receive a fax

1. Open Inbound History in the Xmedius Fax portal.
2. Locate the fax you want to view. An unread fax appears in bold.
3. Select the fax to open it.

Screenshot: Inbound History list with an unread fax displayed in bold.

    4.Select Download to save a PDF copy.

Screenshot: Opened fax with the Download button highlighted.

If an expected fax does not appear, a delegate assigned to your department's fax number may need to forward it to you.

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Forward a fax

Department fax delegates can forward received faxes to other Xmedius Fax users.

1. In Inbound History, select the checkbox next to each fax you want to forward.
2. Select Forward.

Screenshot: Inbound History with a fax selected and the Forward button highlighted.

1. Select a displayed department user, or select More to search for another user.
2. Search for and select the recipient.
3. Select Forward. The recipient will receive an email notification.

Screenshot: Forward Fax page with recipient search and Forward controls highlighted.

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Frequently asked questions

Who can send faxes?

Anyone with an approved Baker College Xmedius Fax account can send faxes. A supervisor must submit a request to IT before access can be granted.

Can I use a fax cover sheet?

Yes. Available cover sheets are managed by department delegates. You can also add a cover sheet as the first page of the PDF document you attach.

What is the attachment size limit?

The currently documented Baker College file-size limit is 100 MB. Large documents may take longer to transmit or may fail at the receiving fax service. Reduce the file size when possible.

How do I request an Xmedius Fax account?

After determining that access is required, the user's supervisor must submit an IT request for an Xmedius Fax account.

Who can view my faxes?

Faxes received through a shared department fax number can be viewed by delegates assigned to that number.

Use the Xmedius Fax web portal for information subject to FERPA or HIPAA requirements. Do not send that information through Baker email. Follow all applicable Baker College privacy, security, and records-handling policies.

Can students send or receive faxes?

No. Students cannot currently send or receive faxes through this service.

Can I send an international fax?

Yes. Enter the destination in international E.164 format:

+[country code][complete national number]

For example, a United States or Canadian fax number begins with +1.

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