Resources For Self-Help

Top knowledge base articles to answer your questions.

Browse our vast collection of self-help articles to a find quick answer to many frequently asked questions.

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Student Support Services

Connect with a OneStop advisor.

Our friendly OneStop staff members are here to assist you with all your academic advising and financial services needs.


Phone: (833) 691-7867

Fax: (989) 729-3441

OneStop live support hours:

  • Monday-Thursday: 8:00 a.m. to 5:30 p.m. ET
  • Friday: 8:00 a.m. to noon ET

OneStop chat hours:

  • Monday-Thursday: 7:30 a.m. to 4:30 p.m. ET
  • Friday: 8:00 a.m. to 11:00 a.m. ET
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Information Technology Support Services

Need technology help? Connect with our IT professionals.

Our trained Information Technology Solutions Center (ITSC) staff are here to support you. Explore our collection of knowledge base articles or contact us for personalized assistance.


Phone: (800) 645-8350

 Hours of operation:

  • Monday-Thursday: 7:00 a.m. to 7:00 p.m. ET
  • Friday: 8:00 a.m. to 4:00 p.m. ET
  • Saturday: 8:00 a.m. to noon ET*
    *Open on Saturday prior to the start of each semester and Saturdays during Week 1 and Week 2. Phone support only.