Self-Service Portal
Use Knowledge Base articles to find answers to your questions or to find the correct related support ticket.
The Self-Service Portal is available at the top of my.baker.edu by clicking on Get Help. You can also navigate the Mega Menu under Information Technology to find Get Help.
When arriving at the self-service portal, make sure you are signed in at the top right so you can see articles that may not be open to the public.
Knowledge Base
Knowledge base articles are designed to get you answers fast. Depending on the topic there may be attached files, links, and general information about your topic.
The most commonly accessed knowledge base articles are displayed for convenience on the main page.
If you are looking for something else, the search feature is the fastest way to access the information you need right away.
Tip: Knowledge base articles are also tagged with keywords. Use a hash tag with your search (example: #password) to get only articles that are tagged with this word.
Any attached files will show on the right-hand side of the article.
The "Submit a Ticket" button will show on the right-hand side of the article if there is a relevant ticket service available.
Services (Tickets)
If you need to submit a ticket, you can easily do so from the main page by clicking on "Submit Your Ticket". For the fastest service, try and use the correct ticket form so that your ticket reaches the correct department first.
Choose the most appropriate category for the ticket you are trying to create.
Choose a more specific category that relates to what your ticket is for.
Narrow your ticket down as close as possible and finally select the actual ticket service.
Click Submit a Ticket on the right side to start creating a ticket.
Each form will vary depending on the Service selected. In this case, we are submitting a service ticket for Computer Software.
Tip: Required fields have a red asterisk. Click Request when you are done and you should receive a confirmation email that your ticket has been submitted. You can correspond with the staff handling your tickets through these emails.
If you need assistance with creating a ticket or viewing the knowledge base, you may also call the ITSC at (800) 645-8350 or email them at itsc@baker.edu.